Technology
Welcome to the Avondale Technology Department! We’re here to ensure that technology enhances learning and teaching for everyone. Our team provides dedicated support to staff and students, helping to keep devices, systems, and digital resources running smoothly.
Staff can submit a support ticket using the link below for any technical assistance. Students needing help should reach out to their building administrator for guidance. We’re committed to supporting a seamless tech experience for all!
Technology Contacts
Staff IT Support
The Avondale Technology Department is available for student and staff support. Staff may submit a support ticket using the button below.
Students should reach out to their teacher, building administrator, or building technology administrator for assistance.
How to Submit an IT Ticket
How to Submit An IT Ticket
(Staff Only; must have Avondale email)
A ticket can be created and submitted at https://avondaleschools.samanage.com/login or by emailing ithelpdesk@avondaleschools.org. A link to the ticketing system is also located on the avondaleschools.org staff resources webpage. Extension 6044 can also be called for IT service but, using one of the above methods will result in the quickest service possible.
To create a new ticket click on the new ticket button in the upper right of the ticketing system home screen.
The new ticket button will be used to report any issues or request service for existing equipment such as phones, computers, and projectors. When submitting a ticket be sure to include your location (building/room).
On the ticketing system home page there is also a button for the service catalog located on the left.
Click this to see a list of forms for various services. Use these forms for requesting specific services. For example, the New Equipment Request form would only be used to request a new piece of equipment such as a Surface or a ChromeBook but not for reporting an issue with an existing and already deployed piece of equipment.
There are other forms available as well such as requesting a password reset, requesting a website be blocked or unblocked, and requesting an equipment move. Submitting the correct ticket or form helps us to keep track of equipment and services performed as well as prevent any delays to service.
There is also an app available for the ticketing system that can be used on your phone. For Android users the app will show up in your work profile on the phone if you have already added your school email to your phone. For IPhone users the app can be installed from the App Store. Simply search for the SolarWinds Service Desk app in the app store and install it. In both versions of the app you will click sign on with Google when asked. The app will be useful in the event you are unable to log into a computer.